At Neo Clinic, we are committed to delivering pediatric care that is respectful, compassionate, and transparent. As part of this commitment, we believe that every parent and patient has certain rights and also responsibilities to ensure the best possible care and experience.

Your Rights at Neo Clinic

As a parent or guardian, you and your child have the right to:

• Receive safe, high-quality medical care without discrimination of any kind.
• Be treated with dignity, respect, and privacy throughout your stay.
• Access complete information regarding your child’s condition, diagnosis, treatment options, and outcomes.
• Ask questions and receive clear answers in your preferred language.
• Make informed decisions about your child’s care, including the right to refuse treatment.
• Request a second opinion or referral for specialized consultation when needed.
• Expect transparency in billing, charges, and services provided.
• Know the identity and qualifications of doctors and staff treating your child.
• Access your child’s medical records and reports when requested.
• Provide feedback or file complaints without fear of retaliation.

Your Responsibilities as a Parent/Guardian

As a responsible caregiver, we request your cooperation in:

• Sharing accurate and complete medical history of your child.
• Following treatment plans and medical advice as prescribed by Neo Clinic professionals.
• Respecting hospital staff, doctors, and other patients.
• Maintaining hygiene, discipline, and quietness in all clinical and ward areas.
• Adhering to hospital policies regarding infection control, visitation, and facility use.
• Providing correct insurance or payment information and settling bills promptly.
• Informing staff of changes in your child’s condition or response to treatment.
• Protecting hospital property and ensuring your child and attendants behave responsibly.
• Using emergency services appropriately, without misusing medical resources.